The Ultimate Guide to SaaS Social Media Marketing in 2023

SaaS Social Media Marketing - Sociallybuzz
  • Andre Kay
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It is a no-brainer that social media has transformed the world of buying and selling and continues to do so. With about 4.7 billion users, representing 59% of the world’s population, it makes sense that your SaaS startup keeps up with the ever-evolving social media platforms

There is no doubt that your target audience is on social media. B2B buyers use social media platforms to research and find both digital and physical products. Not just that, it is also a platform for gaining information when making buying decisions.

As a SaaS provider, this means that you can use social media marketing to reach your target audience, raise brand awareness, foster customer loyalty, and drive sales.

However, not every SaaS business on social media is gaining a return on investment from their marketing strategy. You will need to develop new and interesting social media strategies to stay ahead of your competitors.

The following tips will help you create a successful SaaS social media marketing campaign to stay on top of your game in 2023. 

About Sociallybuzz

Sociallybuzz is a leading social media marketing, management, and digital advertising agency for small and medium-sized businesses. With over 12 years of experience, we know how to create and execute marketing campaigns that will help you grow your business. Our social media agency has created successful targeted social media campaigns that acquired our customers more leads, sales, and revenue.

Check out some of our case studies:

  1. 10.57% Conversion for Our Client Leveraging Google Performance Max. Learn More
  2. We used Facebook Ads and Google Ads to Drive Over 6 Figures in Sales for a B2B Brand. Read More
  3. 18X Return on Advertising Spend and Over $3 Million in Sales for an Online Store. Read More

What is SaaS social media marketing?

SaaS social media marketing is a means of promoting your brand, raising awareness about your software, and connecting with potential buyers. SaaS social media marketing aids in product positioning and market entry. It includes the majority of digital marketing components. 
However, it can also use traditional marketing strategies like print and offline events. 

Pre-Launch: SaaS Social Media Strategy

Pre-launch is an essential stage for any SaaS startup. This period determines, to a great extent, the success of your business. It is an opportunity to set the tone for your business and showcase your brand’s uniqueness. 

To make the most of this period, you’ll need to ensure that you have a robust pre-launch marketing strategy in place, and social media should be one of your priorities. 

You must ensure that your social media strategy is adequately thought out and flawlessly carried out, as this is a chance to connect with a large audience and build excitement for your product.

Before you launch, your first line of action should be to determine what you want to accomplish with the launch. What is the purpose of your product? What problem does it solve? 

The next thing is to know your unique selling proposition. Understanding your unique selling proposition helps you discover the problem your product solves. Study your competitors carefully to determine what gives your product an edge over theirs. 

Here are some tips for creating a successful SaaS social media strategy during pre-launch:


Identify and Understand Your Target Audiences

One of the things you should spend time doing in the months and weeks leading up to the launch of your product is identifying and understanding your target audience.

Look for your target audience online and offline, and speak with customers of your competitors’ products to find out what they think are the benefits and drawbacks of your competitors’ products. 

Participating in online forums and meetups related to your product and industry can help you understand your target audience and build meaningful connections with them. 

Once you have all the information regarding your target audience, you can create content that speaks to them directly and that they’re interested to read, watch, or listen to. To discover the right audience to target with Facebook ads, read our article about Facebook ad audience.

Address Their Pain Points with Your SaaS Product 

After identifying your target audience and trying to understand their unique persona, ensure that your product addresses their pain points. Your customers’ pain points are the problems they are looking to solve. Find out these problems and how your product can serve them. 

After you’ve determined these problems, you need to concentrate on how your solution can solve them, highlighting the features and benefits that will assist them in solving their specific problem. 

Use a SaaS Social Media Calendar

You don’t want to start your social media marketing journey by making random posts on every platform. You want to focus on the social media platforms that work best for your SaaS product by publishing timely content.

You can keep your social media marketing efforts on schedule using a social media calendar. It makes it easier for you to keep track of all your social media posts. With a social media calendar, you can organize, create, assign, and schedule content for publication.

Find the Most Effective Social Media Channels to Promote Your Product

You can use many social media platforms to promote your SaaS product. However, your profit lies in finding the most suitable channel for your product. Do more than just jump on every social media platform. Aim for platforms where your target audience is. 

Even the most effective platform for your product will depend on where your target audience is and the features of your product. Many marketing teams regard LinkedIn, Facebook, Twitter, Instagram, YouTube, Quora, and Reddit as the ideal platforms for SaaS social media marketing. 

Read More: Benefits of social media marketing for small businesses.

Create High-Quality Content, Educational Videos and Articles

Don’t just churn out content for the sake of it. Content that enables your brand to climb the success ladder fast is usually varied and relevant; they are well-researched, high-quality, and educational. 

Start by finding out what content will be most relatable and successful. Your target audience will likely follow your social media page and buy from you if they find your product helpful. 

Create educational videos and articles that demonstrate the features of your product and how it addresses the pain points of your potential customers. 

Educational videos and infographics are especially great for SaaS products as they help to simplify complex products and technologies using appealing visuals that your target audience can effortlessly grasp. A recent survey by Hubspot showed that 60% of social media users prefer visual content. 

Build a Social Community for Your SaaS Users

Build a social media buzz about the product you’re launching soon. Converting leads and signups into communities dedicated to your product should be your priority. 

There are many ways to build a social community, and your approach will depend on your company’s needs and resources.

You can share interviews and conversations with industry experts in your social communities to keep them engaged. 

Interviews can cover various subjects, from specialized and technical discussions to more general and accessible interactions. 

The value is enormous in both scenarios because it is a practical approach to building a network, connecting with a specific social media audience, and generating repurposable content. Creating a social community will allow you to generate curiosity and build anticipation for your product. 

Launch a Beta Version of Your SaaS Product

Launching a beta version of your SaaS product can be the plan you put in place for gathering feedback and iterating on your product.

Launching a beta version of your SaaS product is like testing the waters; you would want to test your product thoroughly and fix loose ends before taking it to the market. 

A beta version of your product will enable you to gain useful feedback on your SaaS product and use the feedback to create a solid and reliable first version of your product. Make sure you communicate with your beta testers regularly and appreciate them for their help. 

Launch Your SaaS Product with a Presale Offer

Offer presale discounts, free use of the SaaS for a stipulated duration, or a reward to the first signups to incentivize your target audience and convert them into your customer base. 

By offering potential customers incentives, you create a sense of urgency and encourage them to buy early. In addition, a presale offer can help you gauge your audience’s interest in your product and determine whether or not it is worth investing in further development. 

Recommended: Why is Social Media Good for Small Businesses? 

Post-Launch: SaaS Social Media Marketing Strategy


A study from Ipsos revealed that it costs five times more to gain new customers than to retain an existing customer. 

This shows that your SaaS social media marketing plan shouldn’t terminate after launching your SaaS product. In fact, this is the point where you do more work to ensure continued success. 

An effective post-launch SaaS social media marketing involves creating and sharing relatable content and providing excellent customer service. To retain your customers, you must make them feel valued and satisfied. 

Apart from reaching and engaging your audience with content that resonates with them, ensure you take note of customers’ feedback. This will help you tackle customers’ complaints and improve your product. 

Collaborate with Influencers and Loyal Fans to Promote Your Product

Reach out to influencers in your field and ask them to promote your SaaS product—this might cost you a few dollars, but the exposure will be worth it in the end. 

Collaborating with relevant influencers is one of the key components of a post-launch SaaS social media marketing strategy. You can also spread the word about your product to many people by encouraging loyal customers to share their experiences using your SaaS product. 

Increase Touch Point and Boost Engagement with Your SaaS Community

In case you’re yet to create a community that fits your target audience, create one! Increasing touch points and boosting engagement with your SaaS community will keep them informed and glued to your page. 

Increased engagement with your community is one of the best ways to conduct market research. Hearing directly from the group of consumers you’re targeting will help you learn about their problems, goals, and preferences to serve them better.

Also, making decisions based on the insights you gain from your SaaS community can result in a more focused product that appeals to your target market.

Help them Solve their Problems by Presenting Your Product as The Solution

When it comes to marketing your SaaS product on social media, don’t just tell, show. Position your SaaS product as a solution to your customers’ problems by showing them how your product can solve their needs and make their lives easier. 

Point out the benefits of your product and describe how it can improve your customer’s life. Discuss the distinctive qualities of your product and how your customers will profit from them. Be persuasive in your sales approach and demonstrate to your clients why you are the ideal solution for their needs.

Promote Exclusive Discounts & Offers on Social Media

A study showed that 40% of people follow companies on social media to receive exclusive deals and discounts. 

SaaS consumers are regular buyers looking for discounts and offers before purchasing from companies. Consider offering discounts and offers on your social media platforms. Offering discounts, when used effectively, can boost SaaS sales. 

This is also a way to encourage those on a free trial to upgrade their account. 

Give your customers a limited-time offer and discount so that they quickly decide whether to buy from you or not. You can be sure to make fast sales this way. 

Promote your Content on Social Media Organically

The purpose of social media marketing is to generate leads and drive sales. One way you can achieve this is by promoting your content organically. You can reach as many people as possible through organic social media content marketing.

Utilizing free tools and posting content on social media is an effective strategy for connecting with your audience and growing your page organically. You can post content such as articles, images, videos, and infographics. 

To succeed, make sure you use catchy and interesting headlines, post high-quality content relevant to your audience, use appropriate hashtags, and post regularly and at the right time. Organically promoting your content will enable you to humanize your brand, tell your unique story, establish credibility, and nurture your relationship with existing customers. 

Leverage Ads to Target Your Audience

You can leverage paid ads to access communities that you wouldn’t otherwise be able to reach with organic posts. Many social media platforms make a considerable sum from collecting and sharing critical demographic information with advertisers. 

The beautiful thing is that you can find something suitable for your budget. Start with low-cost awareness ads that announce who you are and what you offer. Leveraging ads will help you understand the messaging your audience responds to and does not respond to, which you may apply to other platforms.

Choose the Right Social Media Tools

You need to do more than kickstart your SaaS post-lunch social media strategy; choose the right tools. Social media marketing can consume a lot of time and energy as it requires a variety of tasks, from data-driven jobs like tracking analytics to creative jobs like developing graphics. 

Choosing the right social media tools will make your marketing strategy seamless. It offers you the skills needed to execute an excellent social media marketing strategy. 

There are many social media tools to choose from. You’ll have to find the right ones for your business. There are tools for promoting your product or services. Others are better for building connections with customers. The right social media tools should generally be affordable, efficient, easy to use, and time-saving. 

Check out the best advertising agency for small companies in Florida.

Why Use Social Media Marketing in B2B SaaS?

There are various reasons why social media marketing is a valuable tool for B2B SaaS, including:

  1. B2B consumers are active social media users: B2B buyers are regular people who frequent social media platforms. It’s convenient for them to get product or business information on the platforms they often use. In fact, 92% of B2B buyers engage with niche industry leaders on social media platforms. 
  2. B2B buyers discover and buy products and services on social media: B2B buyers use social media to find and buy products and services. More than 3.8 billion people use social media platforms, and nearly half of them find new products and services while using the platforms.
  3. Social media supports a protracted buyer journey: Modern consumers spend much time on social media. A solid social media presence aids in building brand awareness and, as a result, assists the long buyer journey associated with B2B purchasing decisions.
  4. Social media helps you connect with your B2B audience personally: Social media enables you to connect with your B2B audience personally, building credibility and loyalty by sharing content that resonates with them. 

Read More: Why is Social Media Good for Small Businesses?

Which Social Media Platform is Best for SaaS?

SaaS social media marketing is essential, but using every social media platform to promote your SaaS product is practically impossible, especially if you have a tight marketing budget. Thus, it makes sense to ask: Which social media platforms are best for SaaS businesses? 

There is no ‘one size fits all’ answer to this question, as different social media platforms work better for different SaaS companies.

For example, there is a consensus that LinkedIn is the best platform for B2B SaaS businesses because professionals and industry decision-makers mostly use it. It offers B2B businesses the opportunity to network and generate leads. On the other hand, Facebook and Twitter are the most popular platforms for B2C SaaS businesses. 

Summary: SaaS Social Media Marketing

Social media has come to stay! 

Using social media for marketing your SaaS product is a plus to your business, but don’t expect it to be easy. Consistency and intentionality are the two factors that count the most when it comes to social media marketing for SaaS. Every venture into a new platform requires a parallel strategy you intend to see through to completion.

Get started, and be present. Connect with your audience where they are. Remember that social media marketing is an ongoing process that you’ll have to improve consistently based on customer feedback. 

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